Welcome to the Dapio help centre! We're here to answer your questions. Can't find what you're looking for? Send our support team a note at [email protected]

Getting started


What is Dapio?

Creating a Dapio account

Download the app

Adding team members

How do I check for app updates?

Seller dashboard


Navigating your dashboard

Partnerships


Partnership basics

Trouble signing in?

Getting started with integrations

Test your integration

Are your solutions customisable?

Which credit/debit cards do you accept?

Partner dashboard


Coverage


Usage abroad

Which currencies do you support?

Which cards do you accept?

What browsers and devices are supported by Dapio?

Security & privacy

Reset your password

Strong Customer Authentication

How do I clear my cache and data storage?

Privacy policy and GDPR

Account & Billing


How to keep track of payouts

Taking payments


Can I connect my app to a non UK bank account?

Do I need an internet connection to accept payments?

Why can’t my phone read contactless cards?

Why is my payout delaying?

I accidentally entered the wrong amount, what should I do?

Does the app support PIN entry?

How do I issue a refund?

What to do if a card is declined?

What do I do if the payment is above £100?